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Terms and Conditions of Sale

Guarantee

Your satisfaction is guaranteed 100%. If you are not completely satisfied for any reason, return your purchase within 30 days for a full refund. No questions asked.

We offer no refunds on any products designated as non-returnable. Custom printed, modified sizes, custom built and orders consigned outside the United States are non-returnable.

See "Returns" below for important information relating to procedures for return.

Privacy

We are committed to protecting your privacy and personal information. Personal, company and credit information will be kept confidential. We do not rent, sell or trade customer information. Our privacy policy, governs the processing of all personal information collected from you.

Shipping and Handling

All shipments are F.O.B. Macedon, NY. You will pay all shipping and handling charges specified during the order process. Shipment is by ground carrier. Oversize orders will ship common carrier. Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed.

On request, you may have freight charges billed directly to you by the carrier. You may provide special shipping and receiving instructions at the end of the online order process. Special shipping and receiving instructions will become part of your order only if specified in our Order Confirmation.

For shipments outside the US, shipping rates quoted during the order process do not include customs and brokerage. You will be billed directly by either your customs broker or freight carrier.

Damage

Before accepting merchandise, inspect and note on the freight bill all visible and concealed damage. Then, immediately notify the freight carrier and Magnatag.

The consignee is responsible for filing all freight damage claims.

However, we will assist you as the circumstance requires.

Payment & Prices

Magnatag is a credit card marketer. All prices are in U.S. dollars. Magnatag.com accepts MasterCard, Visa, American Express, Discover Cards and purchase cards including GSA SmartPay for shipment within the USA. Credit cards are charged before we transfer the products to the carrier. Credit card processors require address verification for your protection.

Magnatag does not pay transaction fees associated with the sale and purchase of its products.

Prices are subject to change without notice. Orders are accepted pending approval of our accounting office.

Taxes

We collect SALES AND USE TAXES only on merchandise shipped to addresses within the states of AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, IA, KY, LA, ME, MD, MA, MI, MN, MS, NE, NM, NV, NJ, NY, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI or WY unless an authorized State Sales Tax Exemption form from the state is on file with our office before shipment. New customers can email their exemption forms to accounting@magnatag.com or fax to 315-986-4000. Be sure that your order number is clearly noted on the form. All other taxes, fees or assessments that may apply to your order are the responsibility of the purchaser to remit to the appropriate authority.

Returns

Merchandise returned within 30 days in good, resalable condition with freight prepaid will be accepted, no questions asked. After 30 days, authorization is required and there is a 15% restocking charge. Call our Customer Service Desk at 800 624 4154, e-mail at returns@magnatag.com or fax at 315-986-4000 for return authorization. Custom printed or built products and orders consigned outside the United States are non-returnable.

Force Majeure

We will not be liable or responsible to you for any failure or delay in our performance under these Terms and Conditions to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, terrorist threats or acts, riot or other civil unrest, national emergency, or restraints or delays affecting carriers or telecommunication breakdown or power outage.

Governing Law and Jurisdiction

All matters arising out of or relating to these Terms and Conditions are governed by and construed in accordance with the internal laws of the State of New York without giving effect to any choice or conflict of law provision or rule (whether of the State of New York or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of New York.

No Waivers

The failure by us to enforce any right or provision of these Terms and Conditions will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of Magnatag.

Entire Agreement

These Terms and Conditions, our Order Confirmation, and our Privacy Policy will be deemed the final and integrated agreement between you and Magnatag on the matters contained in these Term and Conditions.